FAQ-FI
Our aim is to be a reliable partner which provides all the support you need. We adopt a customer-focused approach, and satisfaction is our number one priority. Please see below if you have any questions regarding the ordering process, product and delivery information or complaint procedures. General queries are also covered.
Dispatch and delivery
Our packages are shipped with UPS and unfortunately a delivery to a automated self-service collection booths is not possible.
After your oder you will get a message with a code for the tracking, so you can get sure you are reachable when the package arrives.
Please get in touch with us if you have waited for more than 6 working days but have not yet received your parcel. We will be happy to contact UPS on your behalf.
We currently deliver to the following countries:
Germany, Austria, Italy, France, United Kingdom, Belgium, Netherlands, Luxembourg, Sweden, Denmark, Finland.
We charge a flat shipping fee for international deliveries:
- Germany: 3,90 €
- Austria: 3,90 €
- Italy: 6,90 €
- France: 6,90 €
- United Kingdom: 3,90 £
- Belgium: 6,90 €
- Netherlands: 6,90 €
- Luxembourg: 6,90 €
- Sweden: 99,00 Skr
- Denmark: 73,90 Dkr
- Finland: 10,90 €
- Norway: 69,0 NOK